Privacy Policy
1. Who we are
ImportIQ Inc. ("ImportIQ", "we", "us", or "our") operates the website at importiq.co and related subdomains. We are an authorized marketplace seller and brand growth partner helping international brands enter and grow in the US market.
For questions about this policy, contact us at info@importiq.co.
2. Information we collect
We collect information you provide directly to us, including:
- Brand audit requests — brand name, product category, email address, and current marketplaces
- Partner portal waitlist — email address only
- Communications — any information you include when you email or contact us
We do not collect payment information, and we do not require you to create an account to use our public website.
3. How we use your information
We use the information we collect to:
- Respond to your brand audit request and assess partnership opportunities
- Notify you when the partner portal launches (waitlist signups only)
- Communicate with you about our services
- Improve our website and services
We will never send you unsolicited marketing emails. Any promotional communication will only happen with your explicit consent.
4. How we share your information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Resend — our email delivery provider, used solely to deliver email notifications to our team
- Netlify — our website hosting provider, which processes form submissions
- Legal requirements — if required by law, court order, or government authority
5. Data retention
We retain your information only as long as necessary to provide our services or as required by law. Brand audit submissions are retained for up to 2 years for business correspondence purposes. Waitlist emails are deleted once the partner portal launches and invitations have been sent.
You can request deletion of your data at any time by emailing info@importiq.co.
6. Cookies
Our public website (importiq.co) does not currently use tracking cookies or third-party analytics. If we add analytics in the future, we will update this policy and provide an opt-out mechanism.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, email us at info@importiq.co and we will respond within 30 days.
8. International transfers
ImportIQ operates in the United States and United Kingdom. If you are located in the European Economic Area (EEA), your information may be transferred to and processed in the US. We rely on standard contractual clauses and adequacy decisions where applicable.
9. Security
We take reasonable technical and organisational measures to protect your information, including encrypted transit (HTTPS), server-side API key management, and input sanitisation on all form submissions. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to this policy
We may update this privacy policy from time to time. We will notify users of material changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact us
For any privacy-related questions, requests, or complaints:
- Email: info@importiq.co
- Website: importiq.co